ONLINE WORKSHOPS
Leadership Skills for the Moments That Matter
Leading Difficult Conversations
From First Words to Final Follow-Through
3-Session Leadership Workshop Series
Stop avoiding the conversations that matter most.
Start leading them with calm confidence.
You already know what conversations you need to have.
The problem isn't knowing - it's starting them, steering them effectively, and handling whatever comes up without losing your composure or the relationship.
This isn't theory. These are practical tools and mindset shifts you can use immediately, built from real workplace scenarios from 25+ years of HR and people management expertise.
These proven frameworks that help leaders navigate difficult conversations without drama, damage, or endless follow-up.
Each session stands alone and delivers immediate value. If you've got one specific conversation you need to tackle, start with Session 1.
If you want the complete toolkit to handle any difficult conversation that comes your way - now and in the future - the 3-session series gives you everything.
Your choice: solve today's challenge or build lasting confidence.
Leading Difficult Conversations
Workshop Outline
Whether you’re putting off one difficult conversation or facing ongoing resistance, this 3‑session series gives you the tools to lead with calm confidence.
Workshop 1
The Conversation You Keep Putting Off, How to Finally Start It
26 August 2025
I don't want to have this conversation →
I know why it’s important and how to start
Most difficult conversations don't fail in the moment - they fail in the lead-up.
The overthinking, the dread, the "I'll do it next week" avoidance. This session breaks that cycle and gives you everything you need to start with confidence.
Why this matters:
That conversation you've been putting off? It's not getting easier. Every day you wait, the issue gets bigger, the relationship gets more strained, and your credibility as a leader takes a hit.
The real challenge isn't what happens in the room - it's breaking the avoidance cycle that's costing you sleep, stress, and respect.
What you'll learn:
How to move from avoidance to action with clear intention
Conversation openers that set the right tone from the first words
Simple scripts that build confidence before you even begin
By the end: You'll have a clear, repeatable process for initiating any difficult conversation — and the language to start confidently, without the weeks of overthinking
Workshop 2
High-Stakes Conversations: How to Lead When Trust is on the Line
2 September 2025
I get it over with quickly →
I can hold space to guide the process
Now that you know how to start difficult conversations confidently, it's time to level up.
Simple conversations are one thing, but what happens when the stakes are higher?
When performance, behaviour, or trust issues are on the table, you need more than just a good opening line. You need a complete roadmap.
Why this matters: That performance conversation that needs to happen? The trust issue that's festering? These aren't conversations you can wing.
Once the stakes get higher, the risk of going off track rises fast. Without a clear structure, conversations either spiral into emotion or drift into vagueness and your leadership credibility is on the line.
What you'll learn:
How to prepare for higher-stakes, more complex conversations
Structuring the flow so it stays constructive and on track
Balancing empathy with accountability without losing focus
By the end: You'll be able to lead a challenging, multi-layered conversation with clarity, presence, and a structure that supports real outcomes.
Workshop 3
When They Push Back: Navigate Resistance Like a Pro
9 September 2025
What if they get defensive? →
I can handle whatever comes up
You can start conversations. You can structure them. Now comes the real test: what happens when they don't want to hear it?
When they get defensive, make excuses, or shut down completely? This is where leaders are made
Why this matters: They're getting defensive. They're pushing back. They're saying "we've already talked about this."
This is where most leaders either get defensive themselves, back down completely, or damage the relationship.
The real test of leadership isn't how you start a conversation - it's how you hold your ground when things get tough.
What you'll learn:
Recognising the most common resistance patterns and what's really behind them
Staying grounded when the other person is emotional, angry, or evasive
Using curiosity and clarity to turn objections into progress
By the end: You'll have the confidence, language, and presence to handle resistance without escalating, folding, or losing the relationship.
The Important Details
How it Works
We start the series 11.00 am 26 August 2025 - limited spots
3 live, interactive workshops (60 minutes each) - you can join one workshop or the series
1 week between sessions for practice and integration
Small groups for personalised attention
Via Zoom with recordings available
Why this Training:
When you put off a difficult conversation, you’re not avoiding the problem — you’re letting it grow.
If you leave it too long, you’ll start to see:
Trust slipping - your team notices when you don’t deal with problems
Performance sliding - small issues quietly turn into bigger patterns
Tension rising - conflict spreads and drags others in
Paperwork piling up - what could have been a quick chat becomes a formal process
Credibility dropping - people assume silence means you’re okay with it
The longer you wait, the harder it is to turn things around. This training gives you the words, the structure, and the confidence to step in early and handle the conversation without making it bigger than it needs to be.
Each Session Includes:
30 minutes: Framework and tools
15 minutes: Guided practice with real scenarios
15 minutes: Live Q&A on your actual situations
All tools and scripts to download
Between Sessions:
Practice assignments using the tools
Email support for questions
Access to all frameworks and scripts
Who Is This For
This is for leaders who know exactly what conversations they need to have but keep putting them off.
If you're dealing with performance issues, boundary violations, or team dynamics that aren't working and you're tired of conversations that go in circles.
This gives you the practical tools to lead with confidence instead of reacting with stress.
Not for you if you want theory over practice or aren't ready to implement what you learn.
Investment
Single Session: $88
Complete 3-Session Series: $222 (Save $42)
Led by Andrea Tunjic, a people and culture leader who’s spent 25+ years helping real leaders handle the tough conversations that shape teams and careers.
What's Included:
All live workshops with Q&A
Complete toolkit of frameworks and scripts
Workshop recordings for review
Email support between sessions
Lifetime access to all materials
Bonus: The C.S.H. Method™ perfect for handling urgent conversations while you wait for the workshop to begin
The Result
After three sessions, you'll have a complete system for approaching any difficult conversation with confidence.
You'll know how to start them clearly, navigate them skillfully, and follow up effectively, without avoiding, over-preparing, or losing sleep.
Most importantly
You'll lead these conversations from a place of calm authority rather than stress and reactivity.
Ready to stop avoiding and start leading?
We start 26 August 2025 - Limited spots available
___________________________________
Andrea helped our leadership team approach communication more clearly and confidently. The 'feelings to facts' framework really resonated — this was our first time doing this kind of training, and the practical tools she provided felt immediately applicable. Professional, relevant, and delivered with care. - Joanne L
This training has given me a new perspective on how to look at conversations and how to respond. Andrea has helped me understand that I can lead through better communication, and her frameworks have given me the tools to pause, think, acknowledge, and redirect. - Lindy H
Thank you for a great course – did not realise how much I really needed this training - Rita Z
Book Single Workshop I Join the 3 Workshop Series
When you register, you'll receive a bonus tool, The C.S.H. Method™ - to help you tackle any urgent conversations that can't wait.
Consider it a head start on what we'll cover together.
Meet the Trainer
Most leaders know the conversation they need to have. The real question isn't what—it's why they keep putting it off.
With 25+ years in the spaces where leadership gets real - in the workplace, I've helped leaders before and after difficult conversations go sideways.
I’ve helped leaders both before and after difficult conversations go sideways.
From coaching them to get it right the first time to cleaning up the problems when they don’t, across government, not-for-profit, and private sectors, I've seen something counterintuitive: the conversations we avoid most often define our leadership the most.
I'm Andrea Tunjic, a Senior People and Culture leader and Crucial Conversations certified trainer who has guided hundreds of leaders through the moments that matter.
Here's what I teach differently: While most leadership training offers generic communication tips and personality models, I focus on the specific conversations and mindset shifts that handle issues before they escalate.
I’ll show you how to have the conversations early and well, so they rarely need formal intervention and when they do, how to stay legally protected.
As the author of People Power and creator of the 7 Shifts Leadership Program, I believe your willingness to have the conversations others avoid is what separates good managers from great leaders. The frameworks I teach aren't just about communication - they're about the courage to lead when it matters most.
Empowered Leaders Accelerator
Where new leaders get the support they wish they'd had from day one
If you're ready to create a better way of leading—one where confidence, clarity, and positive impact go hand in hand - I'd love for you to join us in the Empowered Leaders Program starting 5 March 2025.
Here you'll find the strategies, confidence, and clarity you need to lead with purpose. You don't have to figure it out alone.
Duration: 6 Weeks
Format: Online program with live coaching sessions and practical tools
Who Should Join:
New or emerging leaders ready to build confidence, master essential leadership skills, and create lasting impact in their roles.
What You’ll Gain:
Leadership Foundations: Develop self-leadership and a proactive mindset to navigate challenges with clarity.
Practical Tools: Learn actionable strategies for decision-making, time mastery, and effective communication.
Team Empowerment Skills: Build trust, motivate your team, and foster accountability for high performance.
Real-World Application: Gain insights and tools you can implement immediately for impactful results.
Live Support: Engage in live coaching sessions and receive personalised guidance tailored to your leadership journey.
Join the Empowered Leaders Accelerator to fast-track your growth and lead with confidence, clarity, and purpose!
Empowered Leaders Collective
Join us for the next Empowered Leaders Collective session and continue your leadership growth with expert insights, practical strategies, and a supportive community.
Live Deep Dive – Explore key leadership topics with fresh perspectives and actionable takeaways.
Interactive Q&A – Get real-time guidance on your biggest leadership challenges.
Practical Applications – Implement strategies to strengthen your leadership and business impact.
Exclusive Community Connection – Share experiences, gain insights, and build lasting relationships with fellow leaders.
This session is designed to provide guidance, accountability, and inspiration to help you lead with confidence. See you there.
Exclusive to participants of the Empowered Leaders Accelerator
Lead More To Do Less: Free Webinar
Duration: 1 Hour
Format: Interactive webinar with practical insights and live Q&A
Who Should Attend:
Business owners and managers eager to empower their teams, reduce workload, and enhance leadership effectiveness.
What You’ll Gain:
Practical Strategies: Delegate effectively and focus on high-impact tasks.
Confidence-Building Tools: Empower your team to take ownership and handle challenges independently.
Team Empowerment Tactics: Build trust, motivate your team, and foster accountability.
Real-World Examples: Learn proven methods you can apply immediately.
Interactive Q&A: Get tailored advice for your leadership challenges.
Join us to gain actionable tools that will make your leadership more impactful and less overwhelming!
BOOK HERE: https://www.eventbrite.com.au/manage/events/1224296597079/details